FAQs

How long are appointments, and how much do they cost?

Per Colorado law, healthcare providers are required to provide self-pay clients a Good Faith Estimate of services prior to providing services. This law also states that if the client’s final bill exceeds $400 of the original estimate, the client has the right to dispute the bill. Jigsaw Humanity is committed to transparency of cost as well as supporting clients in creating an economically responsible and sustainable plan for their recovery. See private pay cost information below. Note: If a client has governmental insurance, they will be responsible for only their copay for therapeutic services.

Jigsaw Humanity’s Therapeutic Services (Physical Therapy, Vestibular Rehab, and Associative Awareness Technique) all follow the same appointment time length and cost:

  • Evaluations are scheduled for 60 minutes, and cost $200

    • This includes Annual PT Wellness Exams, Fitness Program Assessment/Plans, and Sports Physicals

  • Treatments are scheduled for 45 minutes, and cost $125

*For clients with complex histories that require further medical documentation or imaging review, and/or consultation with other professionals outside of the client’s appt time (i.e. coordinating care with physicians, other body workers, physical trainers, mental health professionals, and/or lawyers), Tracy reserves the right to bill clients for this additional time. Documentation review and coordination of care is charged at a rate of $15 per 15min, and is not eligible for insurance reimbursement.

Jigsaw Humanity’s Movement Services:

  • Swim Services

    • Water Comfort and Survival - more info coming in 2027

    • Open Water Swim Group - 90 minutes, $25 registration

  • Cycling Services

    • Ride with a PT - 120 minutes, $25 registration

    • Bike Fit Clinic - 90 minutes, and cost $300

Does Jigsaw Humanity accept medical insurance?

Jigsaw Humanity’s Movement Services are private pay services, as they do not qualify for medical insurance reimbursement.

For Therapeutic Services, Jigsaw Humanity accepts Medicare, Medicaid, and Tricare. This is to ensure those on governmental insurance are able to maintain access to JH services. Jigsaw Humanity does not accept commercial medical insurance in order to remain fully committed to serving the client first. When a third-party payor is involved, that voice gets a say - and unfortunately, insurance coverage can dictate care. Without this factor, Tracy is able to provide you her full attention, knowledge, and skill in the manner and timeframe that most serves you. JH accepts direct payment only, in the form of cash or credit card. Full cost of service is due at the time of service.

For clients on commercial insurance with out-of-network coverage, Jigsaw Humanity can provide a superbill which clients then provide to their insurance for reimbursement. Please note this superbill is not a guarantee of payment, and clients are encouraged to check with their insurance provider directly regarding their policy.

What is Jigsaw Humanity’s Cancellation Policy?

Jigsaw Humanity requests that clients provide 48hrs cancellation notice, including the reason for cancellation so that we can continue to provide optimal care to you as well as our greater community. If an appointment is cancelled within 48hrs, a $50 cancellation fee will be charged to the client’s credit card on file. Note that if the appointment is able to be successfully rescheduled within the same week, this fee will be waived.‍ ‍

In reciprocity, Jigsaw Humanity holds itself to this same standard. If your clinician must cancel your appointment within 48hrs, a $50 credit will be applied to your next appointment.

Jigsaw Humanity Therapeutics PLLC is unable to accommodate No Shows (failure to show for an appointment without prior warning).  Any No Show will result in full charge of the service booked, and all future appointments will be cancelled.

Jigsaw Humanity reserves the right to discontinue care for clients who demonstrate a pattern of cancellations.

Is Jigsaw Humanity able to see clients via telehealth?

While Jigsaw Humanity is able to provide care through a HIPAA-secure telehealth platform, this option is used sparingly and on a case-by-case basis. Dr. Tracy believes in the power of humanity, and maintaining physical presence is a large part of that. Because of this, JH requires all initial appointments to be in-person at our clinic location. Ability to engage telehealth thereafter will be based on the needs of the client, Tracy’s physical assessment, and mutual clinician-client collaboration regarding the plan of care.

Jigsaw’s commitment to Humanity.

Jigsaw Humanity is founded in the human experience. JH is committed to remaining fully human and artificial-intelligence free. All JH communication, documentation, and information provided to clients is the direct work of Tracy herself. Let her know if you see any typos.

*Note Tracy may provide information to clients about their condition from highly reputable and peer-reviewed resources, and when she does, these sources will always be cited.